CITY Healthcare has always been committed to providing the best service. By partnering with Norchem Corp — an industry leader in chemical systems and water solutions — the goal is to become the region’s top laundry provider in terms of service and quality.

A Seamless Transition with Exceptional Support

Luis Portillo, Director of Operations at CITY Healthcare, speaks highly of the collaboration: “Norchem isn’t just a vendor; they’re a true partner,” he says. This sentiment is echoed by Norchem’s National Account Director, Leonardo Gastelum, who emphasizes the company’s hands-on approach: “We ensure smooth transitions by addressing challenges proactively and maintaining open communication with our clients,” Gastelum explains.

This late Q4 installation of Norchem’s chemical systems ensures consistent, high-quality laundry solutions for CITY. It marks an essential step in enhancing CITY Healthcare’s operational efficiency and maintaining a hygienically clean standard.

The Technology Behind Norchem’s Systems

At the heart of this collaboration is Norchem’s Norflow Injection System. Designed to deliver hygienic-grade performance, this state-of-the-art technology ensures reliability through features like advanced monitoring capabilities and real-time alerts. Whether it’s a failing pump or a chemical supply issue, Norchem’s systems enable proactive problem-solving—often before the customer is even aware of the issue.

“Our latest dispensers, including the G3 and G4 models, incorporate cutting-edge alert systems that notify us via email and text,” explains Gastelum. “This enables us to maintain operations seamlessly, especially for healthcare facilities where there’s no room for disruption.”

Building on Shared Values

CITY Healthcare’s decision to partner with Norchem stems from shared values and a mutual commitment to quality. “Their consistent product reliability and exceptional service align perfectly with our goals at CITY,” says Portillo. The relationship between the two companies extends beyond CITY Healthcare, as Norchem has been a long-time partner of CITY’s Industrial division.

Tyler Allen, Customer Care Manager at Norchem, highlights the personal touch both companies bring to the table. “Being privately owned allows us to maintain close relationships with clients,” he notes. “At CITY, I’m greeted by name, and even production staff feel comfortable approaching me with questions.”

As the installation nears completion, both CITY Healthcare and Norchem look forward to a future of continued collaboration. “If you’re looking for a partner, not just a vendor, Norchem is the way to go,” Portillo concludes. With this partnership, CITY Healthcare is set to enhance its operations and provide even greater value to its clients.

Stay tuned for updates as CITY Healthcare and Norchem continue to raise the bar in healthcare laundry solutions.