At CITY Healthcare, we take immense pride in the dedication and commitment of our team members. This month, we’re thrilled to spotlight Christina Johnson, our Customer Care Manager, whose unwavering dedication exemplifies the core values we hold dear.

Christina’s role extends beyond managing customer inquiries; she ensures that every client feels valued and well-supported.

“Our main goal at CITY is to keep our customers out of the linen business,” Christina explains. “From the wash process to the final delivery, we handle every detail so our clients can focus on their core responsibilities.”

Her commitment to excellence is evident in her proactive approach to customer care. Christina is known for her rapid response times, addressing every inquiry within 24 hours.

“When I’m extra responsive with customers’ inquiries, it makes them feel important,” Christina says. “No matter the size of the customer, big or small, I want them to know they are valued.”

Christina’s dedication is not just about efficiency; it’s also about building strong, personal connections.

She cherishes the opportunity to meet clients in person during installation days, which she describes as giving her “warm fuzzies.” This personal touch helps to kickstart strong, positive relationships with clients.

Her commitment to innovation and continuous improvement is also notable. CITY is working towards becoming Hygienically Clean Certified, a testament to our dedication to advanced technologies and cleanliness.

“We always want to be looking towards the future and improving our processes,” Christina says.

Christina’s passion for her work and her dedication to customer satisfaction make her an invaluable part of the CITY Healthcare team.

Her efforts not only enhance our service quality but also strengthen the trust our clients place in us.

Thank you, Christina, for all that you do to make CITY a great partner for healthcare facilities. Your commitment and hard work truly make a difference!

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