The CITY Quality Management System
At CITY Healthcare, our CQM Process—also known as the CITY Quality Management System—is the backbone of how we consistently deliver what we promise. This system was built to ensure every product and process meets the highest healthcare standards, with multiple checkpoints, team accountability, and real-time tracking. "The CQM process gives us full confidence that what we send out is exactly what our customers expect to receive," says Colin Wetlaufer, CITY President. From cleaning laundry to delivery, every step is designed to protect patients, support healthcare staff, and uphold compliance without compromise.
Processing Begins
Hygienically Clean Trained Route Service Rep arrives for scheduled pick-up and delivery.
Deliver clean product
Pick up soiled product
Load product into approved containers in route truck
Transport products to CITY's healthcare only processing facility
Unload product and sort properly
Sanitize truck
Wash Prep
Critical Control Point #1
Sorted product loaded into the continuous tunnel washer or conventional washers according to soil classification & weight. Assign chemical foundation.
Wash Process
Critical Control Point #2
Continuous Tunnel Washer
- 25 min wash time
- 140°F water (min)
- Chemical injection
Conventional Washer
- 25 min wash time
- 140°F water (min)
- Chemical injection
Transport garments, towels, and appropriate linens to dryer for moisture removal
Dryers
Critical Control Point #3
Dryers set to a minimum of 250°F
Transport any flat goods to appropriate finishing area
Ironer / Folding
Critical Control Point #4
Ironers and Garment Tunnel at minimum 300°F
Sort and wrap items to each route and confirm product meets quality standards
Meets Quality Standards
Rewash Requested
Cart Washing
Critical Control Point #5
Cart Washer: 5 min wash time, Sanitization injection, 10-15 % bleach solution
All carts are cleaned with a sanitizing solution through an automatic cart washing system
Prepare and pack clean goods for redelivery according to the customer's needs.
Delivery Prep Garment
Critical Control Point #6
All product is loaded by account, stored in sanitized carts wrapped in polyurethane to keep them clean and free of foreion particles
Load product onto a sanitized route truck or semi trailer
Transport to the customer
Product is delivered and remains in the polyurethane wrap until the customer opens the product upon needs
Redelivery of the product that meets all of the customer's requirements
Processing Complete
Let's Have a Conversation.
Contact us to learn more about how we can help you save not only money, but also time within your operations.
It's time to be hands-off with laundry, and we can help. Contact us by filling out the form below so we can get in touch.
Locations
Contact us today to learn more about scheduling a plant tour, or for more information on our services and pricing.
.webp)